Contact Us

Media Enquiries - Communications

Members of the media who have inquiries on any program area or issue are invited to contact a member of the Public Affairs Unit for a prompt reply. Within one business day you will receive an estimate of how long it will take to respond to your request. (Please note that most standard calls can be handled within one to two business days.)

Phone: (819) 953-1160

The Departmental Library

Need help with research on the department, Canadian Aboriginal Peoples or the Canadian North? The Library will provide you with information that is easy to find within three business days. Research for complicated requests may take fifteen to twenty business days, or longer, but we will provide you with an estimate of the time required to answer your request within three business days.

E-mail: Reference@ainc-inac.gc.ca

Phone: (819) 997-0811

Indian Residential Schools

For general enquiries regarding Indian Residential Schools, please contact:

Indian Residential Schools Settlement Agreement Call Centres

Common Experience Payment (CEP)

1-866-699-1742

(TTY 1-800-926-9105)

The CEP telephone support staff responds to enquiries Monday to Friday from 8:30 a.m. to 4.30 p.m. local time, and 9:00 a.m. to 5:00 p.m. in Newfoundland.

CEP applicants may call for general inquiries, and for assistance in the completion of applications. This call centre will also answer specific enquiries about the status of an application.

Common Experience Payment (CEP) Response Centre

1-866-565-4526

7 days / week 8:00am - 11:00pm EST

CEP applicants may call the CEP Response Centre for general inquiries, and for assistance regarding their CEP application. This call centre will also answer specific enquires about the status of an application for reconsideration.

Residential School Information Line

1-866-879-4913

7 days / week 8:00am - 11:00pm EST

This call centre will respond to basic questions regarding the IAP, ADR and CEP. They will also mail out IAP and CEP application kits. They are able to confirm the receipt of IAP applications.

Independent Assessment Process (IAP) Info Line

1-877-635-2648

Monday to Friday 8am - 8pm EST

The IAP Info Line is able to respond to a broad range of questions related to the IAP as well as provide claimants and counsel with status updates in regards to specific claims.

Alternative Dispute Resolution (ADR) Help Desk

1-866-879-4913

Monday to Friday 6:00am - 6:00pm

Provides callers with information about the ADR, Litigation, and the National Resolution Framework.

Truth and Reconciliation Commission (TRC)

General Enquiries:

TRC-CVR@irsr-rqpi.gc.ca or 1-866-879-4913

Media only:

613-947-5702

The Office of the Interim Executive Director of the TRC can respond by e-mail to general enquiries about the status of the TRC and its mandate.

Health Supports Call Centres

IRSSS Crisis Line

1-866-925-4419

24 hours / day 7 days / week

Provides immediate and culturally appropriate counseling supports to former students that are experiencing distress.

Health Supports for Former Students of Indian Residential Schools - (Health Canada)

Atlantic Region
1-866-414-8111

Québec Region
1-877-583-2965

Ontario Region
1-888-301-6426

Manitoba Region
1-866-818-3505

Saskatchewan Region
1-866-250-1529

Alberta Region
1-888-495-6588

BC Region
1-877-477-0775

Northern Region (Yukon)
1-800-464-8106

Northern Region (NWT and Nunavut)
1-866-509-1769
Monday to Friday 9:00am - 5:00pm

The Indian Residential Schools Resolution Health Support Program provides the following services: professional counseling, emotional support provided by Resolution Health Support Workers, cultural support provided by Elders, and assistance with the cost of transportation.

For information of a technical nature or regarding the site structure, please contact the webmaster: E-mail: IRSRWebMaster@irsr-rqpi.gc.ca

Overview of Resolution Sector

Internet Webmaster

For information of a technical nature or regarding the site structure, please contact the webmaster. Your enquiry will be acknowledged within 3 business days with expected delivery date of the information requested or corrective action to a technical problem.

E-mail: webmaster@ainc-inac.gc.ca